I'm Bob Brown and I've spent thirty years managing technology and another dozen (with some overlap) teaching about it at the university level. I'm still teaching and I do a bit of consulting.
In the process, I frequently prove that experience is what you get when you're expecting something else.
To help others share those hard-won experiences, one hopes with less labor and frustration, I want to write about them, sharing answers with others who may face the same problems. We shall see how I do.